Refund Policy

This policy covers only the subscription fees Providers pay us for access to SnapQuote. All subscription payments are handled by Paddle, which acts as our merchant of record and processes charges, taxes (including EU VAT) and refunds on our behalf.

It does not cover payments between a Provider and their customers. We are not a party to those transactions, we never touch that money, and we cannot issue refunds for them. If you are a customer of a tradesperson, please contact that business directly about any payment or deposit.

New Providers start with a 14-day free trial. You are not charged during the trial. If you cancel before the trial ends, you will not be billed at all. If you do not cancel, the subscription automatically converts to a paid plan and your first payment is taken at the end of the trial.

You can cancel at any time from your account settings. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep access until then. We do not automatically pro-rate or refund the remainder of a billing period you have already paid for, except where this policy or the law requires it.

Subscription fees are billed in advance and are generally non-refundable once a billing period has started, except where required by law or where we agree otherwise. Because you can cancel before each renewal and are told the price in advance, we bill only for the period you chose to continue.

We may, at our discretion, offer a refund or credit in cases such as a duplicate charge, a clear billing error on our side, or an extended service failure attributable to us.

Nothing in this policy affects any mandatory refund or withdrawal rights you have under applicable consumer-protection law. Where such rights apply, they take precedence over the general rule above. Note that for digital services you begin using immediately, a statutory right of withdrawal may end once the service has been fully provided with your consent.

To ask about a charge or request a refund, contact us at legal@snapquote.me with the email on your account and the date and amount of the charge. Because Paddle is our merchant of record, an approved refund is returned to your original payment method by Paddle, and you may also see Paddle referenced on your bank or card statement.

We aim to review refund requests promptly and will let you know the outcome by email.

We may update this Refund Policy as the service evolves. We will change the “last updated” date above; the version in effect when you were charged applies to that charge.

SnapQuote, Envera Sehovica 28. Billing and refund questions: legal@snapquote.me.